wjili Frequently Asked Questions

wjili supports the most popular payment methods used by Filipino players, including:

• GCash – instant deposits and withdrawals
• PayMaya – fast and secure e-wallet transfers
• BPI – online banking transfers
• BDO – online banking transfers
• Metrobank – online banking transfers

All transactions are processed in Philippine Peso (₱). wjili does not charge fees for deposits, though your bank or e-wallet provider may apply their own charges.

The minimum deposit at wjili is ₱100. This low entry point makes wjili accessible to players from all over the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else in the country. There is no maximum deposit limit for standard accounts, though higher amounts may trigger additional verification steps in line with our AML obligations.

Deposits via GCash and PayMaya are typically credited to your wjili account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit has not appeared after 60 minutes, please contact our support team via live chat with your transaction reference number.

To withdraw from wjili, log in to your account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully KYC-verified before withdrawals are processed. The minimum withdrawal amount is ₱200.

wjili processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing times. Larger withdrawals may require additional verification and could take slightly longer.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — ensure all required documents have been submitted and approved;
• Active bonus wagering requirements that have not yet been met;
• A mismatch between your wjili account name and your payment method name;
• A pending security review triggered by unusual account activity.

If your withdrawal has been declined, our support team will notify you with the specific reason. Contact live chat for immediate assistance.

wjili offers a wide range of games and betting options for Filipino players, including:

• Bingo – classic and themed bingo rooms with real-time play;
• Slots – hundreds of slot titles from leading game providers;
• Live Casino – live dealer games including baccarat, roulette, and blackjack;
• Vivo Live – premium live gaming experience powered by Vivo;
• Multi Bet – sports and event betting with multi-selection options.

New games and features are added regularly, so check back often for the latest additions.

Yes. All games on the wjili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. wjili's game providers are licensed and audited by recognized gaming testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. wjili operates within the Philippine regulatory framework overseen by PAGCOR.

Absolutely. The wjili platform is fully optimized for mobile play on both Android and iOS devices. You can access all games — bingo, slots, live casino, Vivo Live, and multi-bet — directly through your mobile browser without needing to download a separate app. The mobile experience is smooth, fast, and designed for on-the-go play whether you are in Manila, Cebu, Davao, or anywhere with a stable internet connection.

Multi Bet at wjili allows you to combine multiple selections from different events into a single bet. If all your selections win, your payout is multiplied across all odds — making multi bets a popular choice for players who follow PBA, NBA, UFC, boxing, and other sports. The more selections you add, the higher the potential payout, but all selections must be correct for the bet to win. Minimum and maximum stake amounts apply per multi bet.

wjili offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the wjili promotions page at the time of registration. Bonuses are subject to wagering requirements before withdrawal is permitted. Always read the full bonus terms before opting in — our support team can walk you through the details via live chat.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Progress toward your wagering requirement is tracked in real time on your wjili account dashboard under the Bonuses section.

Yes. All wjili bonuses have an expiry date, which is stated in the individual bonus terms. If you do not meet the wagering requirements before the bonus expires, the bonus and any associated winnings will be removed from your account. Expiry periods vary by promotion — typically ranging from 7 to 30 days. Check the specific terms of each bonus in your wjili account dashboard or contact live chat support for clarification.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your wjili account settings. Once opted out, future deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time from the same settings page. Note that opting out does not cancel any bonus already active on your account.

Yes. wjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial transactions are processed through secure, PCI-compliant payment gateways. wjili also complies with the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines — giving you enforceable rights over your personal data. We never sell or share your data with third parties for marketing purposes.

Two-factor authentication adds an extra layer of security to your wjili account. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can choose to receive your verification code via SMS to your registered mobile number. We strongly recommend enabling 2FA — especially if you access wjili from shared devices or public Wi-Fi networks in places like malls or cafes.

If you suspect that someone else has accessed your wjili account without your permission, take these steps immediately:

• Change your password right away via Account Settings or the Forgot Password function;
• Contact wjili live chat support to report the suspected breach — we can temporarily lock your account while we investigate;
• Review your recent transaction history for any unauthorized activity;
• Enable two-factor authentication if you have not already done so.

wjili takes account security very seriously and will investigate all reported incidents promptly.

You can set daily, weekly, or monthly deposit limits directly from your wjili account dashboard under Account Settings > Responsible Gaming > Deposit Limits. Limits take effect immediately once set. If you want to reduce your limit, the change is instant. If you want to increase a limit, a mandatory 7-day cooling-off period applies before the increase takes effect. This is designed to give you time to reconsider before raising your spending cap.

Self-exclusion allows you to suspend your wjili account for a set period — from a minimum of 6 months up to a permanent exclusion. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our live chat support team and request it directly. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. During self-exclusion, you will not receive any promotional communications from wjili. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. wjili's support team is available 24/7 via live chat and can connect you with responsible gaming resources immediately. PAGCOR (Philippine Amusement and Gaming Corporation) also maintains a responsible gaming program with resources available to Filipino players nationwide. You can contact PAGCOR directly through their official channels. Remember — seeking help early is always the right move. There is no shame in it. Visit our Responsible Gaming page for a full overview of the tools and support available at wjili.