wjili Privacy Policy

1. Who We Are

wjili ("we", "us", "our") operates the online gaming platform accessible at wjili.org, offering bingo, slots, live casino, Vivo Live, multi-bet, and sports betting services to eligible players in the Philippines. wjili is committed to protecting the privacy and personal data of all users of the platform in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

For the purposes of this Privacy Policy, wjili acts as the data controller in respect of the personal data you provide when registering and using the wjili platform. This means wjili determines the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy or how wjili handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this policy.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you create a wjili account, we collect the following information to establish and verify your identity:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you are 21 years of age or older);
• Residential address, including barangay, city or municipality, and province;
• Email address and mobile number;
• Username and encrypted password;
• Nationality and country of residence.

2.2 Identity Verification (KYC) Documents

As required by Philippine gaming regulations and our anti-money laundering obligations, wjili may collect copies of:

• Government-issued photo identification (Philippine National ID, Passport, Driver's License, SSS/GSIS ID, Voter's ID, or equivalent);
• Proof of residential address (utility bill, bank statement, or barangay certificate issued within the last three months);
• Proof of payment method ownership (screenshot or statement confirming GCash, PayMaya, BPI, BDO, or Metrobank account ownership).

2.3 Financial & Transaction Data

wjili collects and retains records of all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment method references;
• Withdrawal requests, amounts, and processing status;
• Bonus credits, wagering activity, and promotional participation records;
• Account balance history.

2.4 Gaming Activity Data

wjili maintains detailed records of your gaming activity on the platform, including game sessions, bet amounts, game outcomes, and session durations. This data is used for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.

2.5 Technical & Device Data

When you access the wjili platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimization.

3. How We Collect Your Data

wjili collects personal data through the following means:

• Directly from you: Information you provide during registration, account verification, deposit and withdrawal requests, support interactions, and promotional participation;
• Automatically: Technical and device data collected via cookies, log files, and similar tracking technologies when you access the wjili platform;
• From third parties: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank;
• From regulatory authorities: Information shared by PAGCOR or other Philippine regulatory bodies in connection with licensing compliance or investigations.

4. How We Use Your Personal Data

wjili uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your wjili account, including processing deposits and withdrawals;
• Identity verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and our KYC obligations;
• Regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering regulations, data privacy law, and gaming licensing requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Customer support: To respond to your enquiries, complaints, and dispute resolution requests;
• Platform improvement: To analyze usage patterns and improve the wjili platform, games, and services;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.

5. Legal Basis for Processing

wjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and gaming licensing requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent.

6. Sharing Your Personal Data

wjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party service providers engaged to assist with identity verification and document authentication;
• Fraud prevention and security partners: Service providers engaged to assist with fraud detection, AML screening, and cybersecurity;
• Game software providers: Licensed third-party game studios whose games are available on the wjili platform, to the extent necessary for game operation and dispute resolution;
• Regulatory authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other Philippine government bodies, where required by law or regulatory obligation;
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by wjili in connection with its business operations.

All third-party service providers engaged by wjili are required to process personal data only in accordance with wjili's instructions and applicable Philippine data privacy law. wjili does not authorize any third party to use your personal data for their own independent purposes.

7. Data Retention

wjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, wjili applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with Philippine AML regulations;
• Transaction and gaming activity records: Retained for a minimum of five years from the date of the transaction or gaming session;
• KYC documents: Retained for a minimum of five years following account closure or the completion of the relevant transaction;
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required for any of the above purposes, wjili will securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookies & Tracking Technologies

wjili uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect technical data for security and analytics purposes. The following categories of cookies are used on the wjili platform:

• Strictly necessary cookies: Essential for the operation of the wjili platform, including session management and security. These cookies cannot be disabled;
• Functional cookies: Used to remember your preferences and settings, such as language and display options;
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the wjili platform, to help us improve our services;
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wjili platform.

9. Data Security

wjili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wjili platform;
• Encryption of sensitive data at rest, including passwords and financial information;
• Access controls limiting personal data access to authorized wjili personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the wjili platform;
• Staff training on data privacy and security obligations.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in respect of your personal data held by wjili:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data wjili holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to wjili's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact wjili's Data Protection Officer using the contact details in Section 13. wjili will respond to all data subject requests within 30 days of receipt, subject to identity verification requirements.

11. Children's Privacy

The wjili platform is strictly intended for individuals who are 21 years of age or older. wjili does not knowingly collect personal data from persons under the age of 21. If wjili becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted, and any deposits may be returned at wjili's discretion after investigation.

If you are a parent or guardian and believe that a minor has registered on the wjili platform, please contact our support team immediately via live chat or email so that we can take prompt action.

12. Updates to This Privacy Policy

wjili reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, wjili will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of the wjili platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you must cease using the platform and may request account closure by contacting our support team.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wjili handles your personal data, please contact our Data Protection Officer through any of the following channels:

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact our support team directly via live chat for immediate assistance.